They've got free shipping, free tech support, easy payment plans, and the most knowledgable sales staff in the industry. Sweetwater Antiques wants you to be satisfied with your purchase. Spouse found out you spent $2300 on a guitar? Remember that if your order was shipped for free under our free shipping promo, the cost of outbound shipping will be deducted from your return credit. Sweetwater Return Policy The "No Hassle" return policy allows you to return or exchange your order for any reason within 30 days. Please use a shipping method that is trackable, such as FedEx or UPS. — must be returned in new condition, Discontinued products, closeouts, and used products, Personal items (earphones, harmonicas, instrument mouthpieces, etc. different size, refund, different item). Or, you can simply complete our online support request form and we’ll respond quickly with assistance or to provide you with a return authorization (RA) number. All packages that are shipped, have insurance to cover the cost in case of damage during shipping. Visit our Store Policies page for more information about our return and exchange policy. Sometimes things get damaged en route, and if that happens, we want you to be covered. If your original item included free items, you must return all associated items for a full refund; the retail value of any free items you keep will be deducted from your reimbursement total. If there’s a problem with your order, the first thing to do is call your Sales Engineer. We want you to be completely happy with your purchase from Sweetwater Sound. Here are the 2020 holiday shipping deadlines to ensure your gifts arrive on time! Returns – 100% Satisfaction Guaranteed! Extended layaway policy is 30 days or Thursday, Dec. 24, 2020—whichever comes later. No returns past 45 days. The Machine The Company Is Considering Costs $200,000. Purchases made after Dec. 15 still qualify for our standard 45-day return policy. CDs, DVDs, video tapes, sheet music, books, strings, computer hardware/software, drum heads, harmonicas, mouthpieces, sound cards, microphones, raw speakers, studio furniture, blank CDs/tapes or special orders are not covered by this return policy. Products inspected and tested by factory-authorized techs, guaranteed to function like new (or better)! Get Directions | For those outside the U.S. and Canada, to obtain service under this warranty please call 1.800.531.9531 [M-F, 8:00-4:00, PDT] to obtain a Return Authorization number and mailing information. It all begins with your Sweetwater Sales Engineer. We're sorry your purchase didn't work out for you. Their web site cleary states "No Hassle Return policy". Our policy is a no return policy. They have a “no hassle” return policy that means you can return anything within 30 days for any reason. 1,579 reviews for Sweetwater Sound, rated 4.89 stars. Sounds like the main culprit here is the RA# being the same for two different amps. While we maintain the most liberal return policy in the industry, there are certain items that cannot be returned for very specific reasons. Customer will be responsible for paying all shipping charges (to and from Sweetwater) on returned used items. All packages that are shipped, have insurance to cover the cost in case of damage during shipping. What if there is a problem with my order? Exclusive deals, delivered straight to your inbox. In this case your Sales Engineer will assist you with a Return Authorization request. If you believe you've received a defective product, contact our support team at (800) 222-4700 ext. The first thing to do is call your Sweetwater Sales Engineer at 1-800-222-4700. If you are not satisfied with any new product, for any reason, you may return it for a refund of the purchase price or an in-house credit, or you may exchange for another product within a fair amount of time from the shipping date (usually 30 days). All items are sold as is. Special order returns are at our discretion on a case by case basis. It maybe wise to call the sales engineer back and politely ask for a supervisor and ask for a solution to the problem. He or she will take care of you, no matter what. Happy customers, one piece of gear at a time! Used items may be returned for a refund of the purchase price or an in-house credit minus the cost of shipping. Double-box items:Please double-box items so they arrive safely at our facility. If 15 days have gone by since your purchase, unfortunately we can’t offer you store credit or an exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. ). If we determine the unit failed under warranty within 30 days of purchase, we will cover shipping costs within the US to replace the unit for you. Feel free to reach out to your Sales Engineer directly with any questions or concerns. Happy holidays from your friends at Sweetwater! Need tips on how to save more with Sweetwater free shipping code or promo code? Don’t like the color? To make a return, please first call your Sweetwater Sales Engineer to arrange for an RA (Return Authorization) number. Best of all, every B-stock item we sell also comes with Sweetwater's exclusive 2-year Warranty, so you can create with confidence. Sweetwater Pool & Spa Center has been in business since 1976. Sweetwater Antiques wants you to be satisfied with your purchase. SKU 5806 25 Animal Crackers Vanilla Multi Dots by Sweetwater. Send us an email at retail@sweetwaterbrew.com with a description of your issue and what you would like in return (i.e. 5501 US Hwy 30 W Many orders leave our warehouse within 24 hours, so it is sometimes impossible to stop your order from shipping. Recently I bought something at Sweetwater, first and last time. If you are not satisfied with any product, you may return it for a refund of the purchase price within a fair amount of time from the shipping date (30 days or so). All products must be unworn and unwashed, with a copy of the invoice/gift receipt, and reason for return included. May be subject to additional charges, see checkout for details. We want you to be completely happy with your purchase. Please contact your local store with questions or clarification about their return policy. Sweetwater offers a 100% refund, and they pay for shipping back to their store/warehouse. * For qualifying in-stock items delivered to the contiguous United States only, on orders processed by 5PM Eastern time. I ordered a fender player stratocaster and a couple of guitar cases, and a bunch of accessories. The item I bought wasn't cutting it for me so I called them up to get an RMA# This guy Matt gave me such a hard time. When repacking the product box, avoid using duct tape or other adhesives that can leave a residue. These items include: Copyright Store Return Policies. Items must be returned in the condition they were received, including all accessories, documentation, and packaging materials. Missing original packaging:Please return item encased in its original packaging materials. To help you avoid a return adjustment, our warehouse staff has provided a handy checklist to show you exactly how to ship a product back to us: Return your item to: All items are sold as is. If you are not completely satisfied with any Sweetwater Nutrition product, simply return it within 60 days of receipt along with the original invoice (or email) and it will be refunded, replaced, or exchanged for you. Discontinued products, closeouts, and used products, Personal items (earphones, harmonicas, instrument mouthpieces, etc. Sunday market returns to Sweetwater Organic Community Farm. We only offer store credit to … 6400, and speak with a Tech Support specialist. Sweetwater Return Policy. Return Information. All packages that are shipped, have insurance to cover the cost in case of damage during shipping. Sweetwater is one of the largest pro audio dealers in the world, offering a huge selection of music instruments and audio gear. Institutional, Education, Non-profit sales. If you are not satisfied with any product, for any reason, you may return it for a refund of the purchase price, an in-house credit, or exchange for another product within a fair amount of time from the shipping date (usually 30 days). To request a cancellation or change to your order, please call Fender Consumer Relations 1 … Everything you love about Sweetwater in the palm of your hand. Our policy is a no return policy. RA # xxxxxx For items purchased that were marked as "used" that malfunction or fail, they may be returned within 90 days of purchase only if they malfunction or fail and haven't been abused or misused. Customers can return most new or unused merchandise in-store for a full refund with proof of purchase. View Full Details. We are more than happy to send you multiple photographs as needed. I has heard these guys were bozos but not shady. Contact this seller Phone: 316-440-3950. Give us a call to learn more about our policies and services. He or she will take care of you, no matter what. For items purchased marked as "used" that malfunction or fail and that haven't been abused or misused, you may return these items within 90 days of purchase for a refund of the purchase price or an in-house credit minus the cost of shipping. Store Hours, If you have any questions, please call us at (800) 222-4700. I was told by Sweetwater I could return a guitar I did not like, but I would have to pay for shipping it back to them. Free Christmas Shipping ends “No Hassle” Return Policy: We want you to be completely happy with your purchase. Upon receipt, however, you may return the item (subject to the return policy terms). Your business is greatly appreciated. If you have redeemed a manufacturer rebate or promotion, your return will be subject to a restocking fee. Wise to call the Sales Engineer at 1-800-222-4700 description of your issue and what you would like in (! 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